Business Problem: Our Lotus Notes-based system for managing our contractor network was inflexible, provided little visibility into claims management processes, and lacked an interface to […]
Real World Process Examples: BPM For Customer Service
Business Problem: As an international bank with millions of customer accounts, we sought to improve our ability to provide consistent one-stop service to clients across […]
Real World Process Examples: BPM for Account Opening
Business Problem: We are one of the most successful banks in North America, but we saw an opportunity to further-increase our market position by re-inventing […]
Real World Process Examples: BPM for Employee Onboarding
Business Problem: New hire on-boarding is a cross-functional, time-consuming, and often highly-manual process. We use BPM to automate and accelerate the steps within departments and […]
Real World Process Examples: BPM for Energy Procurement
Business Problem: Our manual RFP process for buying energy was exceedingly expensive. All pre-bid, bid, and award activities involved extensive use of phone, email, fax, […]
Real World Process Examples: BPM for Arrears Management
Business Problem: We had manual Arrears Management processes involving report outputs from systems that were translated into spreadsheets and then manually transformed. We automated these […]